SERVICE PILLAR · 01
Your whole IT department. One agreement.
Helpdesk, devices, procurement, onboarding, and strategy under a single Managed Service Agreement with a flat per-user price. Built for firms of 5–100 staff.
8 min
AVG FIRST RESPONSE
94%
SAME-DAY RESOLUTION
100%
AU-BASED HELPDESK
0
LOCK-IN SURPRISES
Six services. One accountable team.
THE MSA
Everything on the list. Nothing off it.
- Unlimited helpdesk & remote support
- Device management & patching
- M365 administration & licensing
- Onboarding / offboarding automation
- Email security & anti-phishing
- 1Password Business deployment
- Backup monitoring & testing
- Quarterly vCIO reviews
- Solis 24/7 monitoring
MANAGED SERVICE AGREEMENT
from $X /user/month
Rate depends on headcount, compliance, and fleet.
- No lock-in — 30-day exit
- Onboarding quoted up-front
- Month one: full audit
PRAES
Security backed by Praes. Baseline protection is in every plan; SOC, Essential Eight and incident response go to our security partner — one referral, no handoff friction.
Learn more
Ready for IT that answers the phone?
We’ll show you exactly what an MSA covers — and costs.